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Most Asked Questions
Why Choose Canine Country Club?
EVERY dog gets playtime! All of our boarding guests get lots of indoor and outdoor playtime. A minimum of 2-4 hours of daily dog daycare is included in the boarding fee & if your dog is not social with other dogs then they receive individual playtime with a staff member. The entire reason the owner opened the facility was to give dog parents a place to take their dogs where they would be loved, cared for and treated like they would be at home with you! We don’t believe in keeping dogs in kennels all day, after all, they deserve a vacation too!
What documents do I need for boarding/daycare my dog? (Vaccines?)
What do I need to bring with my dog for boarding?
What To Bring:
What Not To Bring:
I’ve never boarded my dog before, what can I do to make sure he is comfortable during his stay?
We recommend that you bring your dog to daycare a few times. This will let him get to know the staff and other regular dogs that he will be interacting with during his stay. The more familiar your dog is with Canine Country Club, the better he will do while he’s here!
Do you monitor the dogs during daycare? How often?
100% of the Time!
At CCC, we strictly follow the guidelines set forth by the State of Iowa. We have maximum playgroup sizes of 15 dogs and at least 1 staff member supervising each group. When the dogs are socializing in daycare, they are constantly monitored through visual and audible contact. Your dog’s safety is our highest priority. All of our staff members are extensively trained in dog behavior, pack management, dog aggression and dog socialization. We offer all our doggie customers a safe, fun and low stress social environment!We recommend that you bring your dog to daycare a few times. This will let him get to know the staff and other regular dogs that he will be interacting with during his stay. The more familiar your dog is with Canine Country Club, the better he will do while he’s here!
Can my puppy attend daycare? And what do they need?
Yes! We have many puppies that attend CCC for daycare. Puppies must have their first two round of puppy vaccinations, as well as the parvo & bordatella vaccines. The Rabies vaccine is not required until 12 weeks of age.
My dog is not spayed/neutered, can they attend daycare?
Unaltered dogs can attend daycare up to 6 months of age. Over 6 months, it is a state law that unaltered dogs can not attend daycare. We do however offer day boarding, where your dog will stay with us for the day & receive private playtime & potty time with a staff member.
How much free/play time will my dog receive during the day? How much time is spent in a kennel?
All boarding dogs, as long as they’re social get either morning/afternoon playtime. For those that need to wear off more steam, they may be put in to play time for both sessions.
All daycare dogs, and boarding dogs that are social, are in their play groups with their staff supervisor from the time they are dropped off in the morning until mid-day nap time. We put the dogs down for a nap and shut out the lights. We also play soothing music for them to relax, rest and re-charge for their afternoon of playtime. When the dogs wake up from their nap, they are put back in their play groups for the afternoon so they go home tired when their parents pick them up.
During the morning and afternoon playtimes, the dogs play indoors in our climate controlled daycare rooms and rotate in their play groups to get outside play and potty time. We have toys, jungle gyms and other structured play activities for the dogs to engage with each other and our staff members. In the summer, on hot days, we also have pool parties! The pool is emptied daily in the mid-afternoon so the dogs have time to dry off before going home with their families.
While we don’t currently offer daycare on the weekends, our dog boarding clients do get weekend play time. Just like daycare, they are separated in groups of similar temperament and play style and get morning and evening playtime indoors and out. So, even if your dog is just staying at CCC for the weekend, they will get generous playtime with their friends!
Do your spa services require any certain documentation?
Yes. Every dog that comes into CCC must bring proof of current rabies, bordetella, parvo, rabies and distemper vaccination. We also need you to fill out our Enrollment Forms.
What is your policy with aggressive dogs? Are there breeds that are not welcome?
Canine Country Club does not breed discriminate, because ANY breed of dog can be aggressive. We do not allow aggressive dogs in daycare or allow them to socialize with other dogs. If a dog starts showing aggressive tendencies in daycare, we will have a discussion with the parents about dog training methods to correct the behavior. We will work with a dog to the best of our ability and to the extent the parents feel comfortable with to keep them social and able to play in daycare. However, our first priority is the safety of all dogs in our facility, so if CCC Management feels a dog is too aggressive or cannot be worked with, we will dismiss the dog from daycare.
If your dog is dog aggressive or not social, we will board them on a selective and limited basis. These dogs will be kenneled in one of our large runs during their stay and get private playtime with a staff member.
With the exception of some sport dogs and police K9s, CCC will not board dogs that are aggressive towards people.
If my dog has an allergy, does your spa have hypo-allergenic soaps/shampoos?
Yes, please notify us of any special needs your dog has. We have shampoos for sensitive skin, dry skin, dogs with allergies, and other special conditions.
Do you offer treats for my dog during boarding/daycare/grooming, if so, do you offer gluten free, or allergy sensitive treats for specific dogs?
Yes, we LOVE to give the dogs treats to reward them for good behavior! We offer a wide variety of treats and the selection changes. We don’t always have treats on hand that are suitable for every dog’s special needs or possible allergy, so if your dog has any allergies or needs a special type of treat, please bring some with your dog so we can reward them for their good behavior too!
Do I need to bring my own food? If so, how much?
Yes. We want your dog to be comfortable and have a lot of fun while at CCC, and changing their food can give them an upset stomach. Who has fun with an upset stomach? So, please bring enough food for your dog’s stay, packed in individual meal servings with a few extra servings just to be safe. If you forget your dog’s food, we will feed them our regular house brand or grain-free variety for a small fee.
Can I drop my dog off for a spa treatment in the morning, and pick them up after work?
Yes. Your dog can stay with us all day when scheduled for grooming services, or we can call you when they’re done so you can come pick them up. Don’t forget, your dog can also attend daycare while they’re visiting the spa! Now your dog can have fun in the morning, enjoy the spa in the afternoon & go home & relax at the end of the day!
How much time will my dog get to spend outside?
We take the dogs out multiple times per day in their play groups to play outside and go potty. The amount of time the dogs spend outside is weather-depending. If it’s a beautiful day and the temperature isn’t too hot or cold, they spend more time outside. If the weather is not so nice, they go out for quick 5-10 minute potty breaks and spend the rest of their play time in our 8,000 sqft, climate-controlled, indoor facility.
Do the dogs fight?
Just like children in school or daycare, something could happen. We closely monitor all play activities, but we do let the dogs wrestle and tumble around together in a non-aggressive nature. This play can lead to scratches or small nicks sometimes, but we ALWAYS redirect the play if a dog is getting too elevated. We will notify you at pickup if your dog was displaying any aggressive behaviors or if they were playing too rough and received any play-related injuries. Unlike most facilities in town, at Canine Country Club, we are PROUD to say we’ve NEVER had a serious dog fight. This is a result of the careful steps we take to ensure all employees are properly trained in dog behavior, pack management, dog aggression and social interaction. Our staff also knows all the warning signs of aggression, and we make every attempt to be proactive and stop aggressive behavior before it happens, rather than being reactive and breaking up a fight already in progress.
Do I need to bring my dog in for an evaluation before daycare or boarding?
No. We do a thorough evaluation and assessment of your dog’s behavior on the first day of boarding or daycare. We also continually assess every dog that stays with us because dog behaviors are ever-changing and evolving. We don’t feel we can get an accurate perception of your dog’s behavior and play style in a short 10-minute evaluation during their first time in the facility with mom or dad still in the building. This evaluation system makes it much safer for your dog and other dogs in our care.
Can I have a tour of Canine Country Club?
Absolutely! We love showing off our beautiful facility! During the day, we have dogs playing in daycare throughout the entire facility, and we take pride in CCC being a safe, calm and stress-free environment for them. Strangers coming into the facility disrupt the dogs’ activities and can cause them stress, so we ask that you please call us to schedule a time for a tour. If you would like to see the entire the facility, including the daycare rooms, please schedule your tour between 11:30am – 1:30pm or 4:30pm – 5:30pm.
Does Canine Country Club board service dogs and working K9’s?
Yes, we do! Our staff is trained to handle working service dogs, whether it be a medical service dog, sport K9, police K9, retired police/military K9, etc. We understand that these dogs are not “pets” and have special requirements for their care, exercise, handling and commands. Working service dogs are individually kenneled and exercised to the specifications of their handler.
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